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Internal Error Unable to Continue Normally
Moderators: Dawn of the Tiberium Age Staff
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Lad1221
Civilian


Joined: 30 Mar 2017

PostPosted: Thu Mar 30, 2017 3:21 pm    Post subject:  Internal Error Unable to Continue Normally Reply with quote  Mark this post and the followings unread

I am running a boot camped macbook pro with windows 7 64 bit installed.  When I try to run this game I get a pop up that says "The Dawn of the Tiberium Age has encountered an internal error and is unable to continue as normal."  I downloaded the updated draw file for the WCE mentioned in another post.  This did change how the message displayed, a pop up on a black screen vs. just a pop up on my desktop, but it did not fix the issue.

Any advice?

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Lin Kuei Ominae
Seth


Joined: 16 Aug 2006
Location: Germany

PostPosted: Thu Mar 30, 2017 3:27 pm    Post subject: Reply with quote  Mark this post and the followings unread

You don't have to download any dll yourself.
DTA comes already with different ddraw.dll files.
Start the client, and select under options a different "Renderer". Try them all one by one to find one that works for you.

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Lad1221
Civilian


Joined: 30 Mar 2017

PostPosted: Thu Mar 30, 2017 3:39 pm    Post subject: Reply with quote  Mark this post and the followings unread

"You don't have to download any dll yourself.
DTA comes already with different ddraw.dll files.
Start the client, and select under options a different "Renderer". Try them all one by one to find one that works for you."

The client won't start.  I've tried both the "game" application and the "dawn" application.  The game one gives me the above mentioned error.  The dawn one does crashes with what appears to be a more complex error.

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Lin Kuei Ominae
Seth


Joined: 16 Aug 2006
Location: Germany

PostPosted: Thu Mar 30, 2017 3:48 pm    Post subject: Reply with quote  Mark this post and the followings unread

What's the error when you start DTA.exe?
You can't start the game via game.exe anymore. You have to start the client first.

Give detailed infos of the client crash. What exactly does the error message show?
There is a crash log in the Client subfolder. Upload the file here.

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Bittah Commander
Defense Minister


Joined: 21 May 2003
Location: The Netherlands

PostPosted: Thu Mar 30, 2017 3:57 pm    Post subject: Reply with quote  Mark this post and the followings unread


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Lad1221
Civilian


Joined: 30 Mar 2017

PostPosted: Thu Mar 30, 2017 4:47 pm    Post subject: Reply with quote  Mark this post and the followings unread

The error thrown by the DTA Application is as follows:

"KABOOOOOOOM

Dawn of the Tiberium Age has crashed.  Error message:

HRESULT: [0x887A0004], Module: [SharpDX.DXGI], ApiCode:
[DXGI_ERROR_UNSUPPORTED/Unsupported], Message: Unknown

If this issue is repeatable, contact the DTA staff at
Ppmforums.com/index.php?f=504"

I also attached the "except.txt" file that appears to be the crash report



except.txt
 Description:

Download
 Filename:  except.txt
 Filesize:  20.74 KB
 Downloaded:  37 Time(s)


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Lad1221
Civilian


Joined: 30 Mar 2017

PostPosted: Thu Mar 30, 2017 4:49 pm    Post subject: Reply with quote  Mark this post and the followings unread

"Make sure the full version of .NET Framework 4 is installed. The error message most likely mentions this as well."

I doubled checked and my computer seems to have the most up to date version of this.

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Lin Kuei Ominae
Seth


Joined: 16 Aug 2006
Location: Germany

PostPosted: Thu Mar 30, 2017 5:02 pm    Post subject: Reply with quote  Mark this post and the followings unread

Do you have DirectX installed? It looks like your graphics card either doesn't support DirectX or you don't have it installed.

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5 GDI, 5 Nod, 1 Mutant, 1 Scrin unit, 1 GDI building

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Lad1221
Civilian


Joined: 30 Mar 2017

PostPosted: Thu Mar 30, 2017 9:34 pm    Post subject: Reply with quote  Mark this post and the followings unread

"Do you have DirectX installed? It looks like your graphics card either doesn't support DirectX or you don't have it installed."

It wasn't DirectX but I needed to get a different driver for my video card.  Once I started digging into the directx possibility it showed me my driver issue.  Thank you!

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