Whoah, Xbox support is even worse than EA.

Daz · Energy Commando **Joined**: 26 Apr 2003

Quote:

--- Original Message ---
My Xbox 360 (an old Premium with the 20GB HDD) has been having an intermittent fault with reading discs (it occasionally decides it can't read a disc even when the discs are perfectly fine). I've now purchased a new unit (a Premium with the 60GB HDD) and am looking to transfer save game data from the 20GB HDD to the 60GB HDD.
As far as I'm aware the two options are to buy an Xbox 360 specific memory card (which I won't be doing as they're obscenely overpriced) or to use a transfer cable which I have to ask for. I have read reports that this cable doesn't work for transferring data to a 60GB, despite the MS support page saying otherwise, and that trying can result in ending up with two wiped HDDs. I've also read that even if it does work I'll be unable to use any of the extra content I've purchased via the Marketplace without signing in to my Xbox Live account, as other people also use the Xbox this presents something of a problem. Is there any truth to these two commonly reported things? And how do I go about getting the transfer cable, is it available for people who have an old Premium and a new Premium or is it just for Elite owners?

Thanks for any help.

--- Reply ---
Dear Customer,

Thank you for contacting XBOX Support Team.

I am sorry to hear about the problems you are having with your console. Having reviewed your email, the fastest and most effective way to resolve this type of issue is to go online at:

Ask XBOX Interactive Agent.

MS XBOX Online Support Knowledge Base.

If you have tried these and you are still having the same issue, you may find that your console is in need of repair or a service.

To create a repair order please go to https://service.xbox.com/servicehome.aspx where you can sign in using your Windows Live ID. Alternatively if you prefer, please give us a call on the Customer Support Number below where one of our representatives will be happy to help.

Regards,

XBOX E-Mail Support Team.

So they read the first sentence and then replied that the best thing to do is pay £51 for an out of warranty service that won't find anything because the fault is intermittent, when I've already bought an entirely new console anyway...
Useless bastards.

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OmegaBolt · Posted: Sat Jan 17, 2009 4:10 pm Post subject:

Why did you buy another anyway? I had the same problem and just sent it in free (Obviously still in warranty) and had it returned, fixed, the following week.

DoMiNaNt_HuNtEr · Posted: Sat Jan 17, 2009 7:55 pm Post subject:

yeah, although Mircosoft didn't properly complete the first few rounds of 360's, they do offer a lifetime warranty for crap like that, at least in North America,

If you have a problem, you should be able to ship it out to Microsoft, and get a new one free of charge, unless that only applies to the Red Ring of Death.. which now I think it does.

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Daz · Energy Commando **Joined**: 26 Apr 2003

RROD (all three lights) is a three year warranty, everything else is a one year warranty and ours was a year old last April.
Given the fact that the majority of ones that go back end up going back again I don't see the point in sending it to Microsoft for repair, especially given that it's an intermittent fault and I can't replicate it so there's no way they'll be able to.

But the point was more that I wanted help transferring data and they didn't even read that far into the e-mail.

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