Q: gmax installation and troubleshooting guide
A: The current version of gmax is version 1.1 which was released on February 20, 2002. gmax version 1.1 is easily identified by looking at the splash screen—“version 1.1” will appear in the lower left hand corner. To date there are approximately 16K registered users of gmax version 1.1.
gmax version 1.0 was released on September 27, 2001. There are approximately 100K users that have registered gmax v1.0. gmax v1.0 is currently available from the Microsoft Flight Simulator 2002 Professional Edition and several other demo disks bundled with various magazines. gmax version 1.0 will remain in circulation for the foreseeable future, and it will be necessary to continue to provide an easy upgrade pathway for these users.
This document will provide installation and upgrade troubleshooting information for gmax users.
1. Users may experience unpredictable results when installing gmax version 1.1 over an existing installation of gmax version 1.0. For best results, follow these guidelines:
a. Before installing gmax version 1.1, make a backup of everything in your current gmax\gamepacks and gmax\scenes directories.
b. Use the Windows Control Panel “Add/Remove Programs” to uninstall gmax version 1.0 prior to installing gmax version 1.1
c. Before installing gmax version 1.1, quit any other running applications.
d. Make sure your system meets the minimum system requirements listed at
http://www.discreet.com/products/gmax/gmaxconsumer/gmax_downloads.html
e. If you are installing gmax from a CD, remove any other installation of gmax using the methods above prior to installing the new version of gmax.
2. As a general rule, to register gmax Discreet requires that you:
a. Use Internet Explorer version 5.0 and above and that your
b. Configure Internet Explorer to accept “Cookies” (Cookies = enabled)
c. Do not delete the “cookie” that is written by
www.discreet.com
d. Do not alter or modify the cookie
gmax version 1.1 includes a new mechanism to help troubleshoot installations. When gmax starts, a window may appear with a 3 digit code in the window label. These 3 digit codes appear in every dialog except the initial “You need to register this copy of gmax” dialog and the “Have you visited
www.discreet.com?” dialog, which is activated and displayed on occasion.
Below are list of the 3 digit codes. Refer to these to help resolve gmax registration issues.
1. 001, 006, 007 = Bad Cookie
a. To fix this condition the gmax user should go to
www.discreet.com/products/gmax/register and enter the email address and password that was mailed to them as part of the original gmax registration process. If users are unable to find the registration information that was sent to them as part of their original gmax registration, users are advised to re-register their copy of gmax. (Please see the notice about registration at bottom of page).
2. 003 = Missing Cookie
a. To fix this condition the gmax user should go to
www.discreet.com/products/gmax/register and enter the email address and password that was mailed to them as part of the original gmax registration process. If users are unable to find the registration information that was sent to them as part of their original gmax registration, users are advised to re-register their copy of gmax. (Please see the notice about registration at bottom of page).
3. 004 = Cookie from obsolete gmax version found
a. This dialog message will display when upgrading from gmax version 1.0 to gmax version 1.1 is not necessarily an error message. To clear this message, users should click the link which will direct them to
www.discreet.com/products/gmax/register. Users must visit this internet address with Internet Explorer version 5.0 or above. If requested, the user may need to enter their registered email address and password to complete the upgrade process.
4. 005 = Cookie from future gmax version found
a. To fix this condition the gmax user should go to
www.discreet.com/products/gmax and check for updates to gmax.
Notice about registration
Occasionally users may not be able to register any version of gmax—typically this situation is the result of attempting to register with an email address that has already been entered into the registration database. Discreet is aware of this issue and is working on a solution. As a workaround users may wish to register gmax using an alternate valid email address. After the registration process is completed gmax registration information will be sent to this address. Make sure to save this information as you may need it in the future.
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